Our mission consists of three separate objectives:
Based on the research conducted by the U.S. Small Business Administration (SBA),an independent federal government agency devoted managing small businesses, small firm represent 99.7% of all employer firms, employ half of all private sector employees, and pay more than 45% of total U.S. private payroll. In turn, small call centers and answering service bureaus control more than 70% of the total number if call center seats in the US. Compared with the much larger call center world because of the problems they face outsourcing their operation offshore, unlike large multinational companies with worldwide expertise and years of experience off shoring. SMEs don’t have the same experience and presence in offshore locations. This makes it more difficult for them to offshore their business.
This is where GAV Systems plays an important role. We are a company focused primarily on Small-to Medium-sized businesses in the contact center industry.GAV is a company that can effectively service the concerns of SMEs, which formed structure and are highly may have minimal dynamic. GAV is highly flexible contact center operation that prides itself with its responsiveness to changes, and highly personalized approach with all our clients. We at GAV believe that in order for us to be successful, both parties need to be in close co-ordination regularly so that mutual development is achieved. We believe in working closely with our client and working as true partner.
GAV has a very proactive approach in dealing with our clients because we’d like to continuously satisfy our client’s needs. We always believe that the growth of our company lies with the growth of our small to medium sized partners/clients. We accomplish this task by being transparent in our actions and being open to changes.